Aaron Carroll, professor of pediatrics at the Indiana University School of Medicine, director of its Center for Health Policy and Professionalism Research, and a health policy blogger, writes on CNN that “the rollout of the federal Obamacare website has been a disaster, full stop.”
I wrote a week or two ago that the initial problems with the HealthCare.gov website appeared to be because of volume issues. That could be spun as either a positive or negative thing. But it now seems that the surge was not the cause of the malfunctions. After the first weekend, when the administration added additional capacity to the servers, the issues didn’t go away. …
(As for the problems) … The first appears to be that the administration decided that people would need to provide a significant amount of personal detail to look at coverage options. … It’s possible that this was because administrators wanted to be able to provide subsidy information to people with the premium costs, so as to soften the blow of how expensive insurance could be, but no one knows for sure. …
… The back end is also a real problem. Insurance companies are reporting that the data they are receiving from the HealthCare.gov website is garbled.
And this is coming from an Obama fan.
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